The ABC’s of Supervising $49
In this course, supervisors learn how to deal with day to day supervisory problems that they may encounter as a workplace leader, including adjusting to their role as a supervisor, learning key skills to enhance their supervisory skills and understanding the importance of developing good yet fair relationships with employees and peers.
Basic Bookkeeping $49
This course will teach students the basic of working with numbers in the business world. In this course students will explore topics from assets to working with the trial balance.
Budgets and Financial Reports $49
Students will develop an understanding of financial terminology, financial statements, budgets, forecasting, purchasing decisions, and financial legislation, and more.
Customer Service $49
The Customer Service course will teach students how to serve customers professionally and effectively. Students will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Developing New Managers $49
In today’s fast-paced society, the training and development of new managers can be overlooked. Effectively trained managers can experience a boost in morale and can strengthen the overall health of the organization. This course will provide students with skills necessary to become well-rounded, fair and confident managers.
Facilitation Skills $49
This course will give students an understanding of what facilitation is and techniques to successfully facilitate small meetings. Students will learn how to effectively lead and control group discussions and team interactions.
Handling a Difficult Customer $49
This course will teach employees how to professionally deal with difficult customers. This course will teach stress management techniques, how to build rapport, and how to recognize and interpret certain body language. Employers will see an increase in customer service, productivity, and a decrease in unhappy customers.
Human Resource Management $49
The Human Resource Management course will provide students with the basic skills to succeed as a Human Resource Manager/Coordinator. Students will learn how to conduct various human resource situations such as interviewing, orientation, safety, harassment, discrimination, violence, discipline, and termination.
Leadership Skills for Supervisors $49
This course is designed to help supervisors develop better leadership skills. Students will learn basic leadership styles and techniques and ways to prioritize, plan, and manage their time. Students will also explore ways to engage in productive rather than toxic debate, and to make conflict a powerful force for creative, well-rounded solutions to problems.
Manager Management $49
Learning never stops. Being a successful manager means having a wide range of skills. This course will expand participant's knowledge and skills, empowerment to managers, and to provide a way for them to teach and lead new and experienced managers.
Meeting Management $49
In this course, students will learn the art of hosting meetings. Students will be able to recognize the critical planning step that makes meeting time more effective and develop and practice techniques for handling counterproductive behavior.
Motivation Training $49
This course is designed to help supervisors and managers create a more dynamic, loyal, and energized workplace. Participants will learn what motivation is, common motivational theories and how to apply them as well as explore ways to create a motivational atmosphere on the job.
Office Politics for Managers $49
Office Politics for Managers entails working with different personalities, opinions, backgrounds, and values can be quite challenging. The Office Politics for Managers course will teach students the art of developing and maintaining a mutually beneficial relationships in the workplace.
Orientation Handbook $49
This course is designed for new employees. This course communicates workplace policies and critical elements of effective employee training. Students will learn the importance of having an employee handbook for new and long-term employees and the importance of new employee orientation.
Performance Management $49
Performance Management is the key in keeping an organization and employee aligned contributing to improvements in performance and productivity. This course will teach cohesiveness among employees and ways to improve production and reduce waste in the workplace. In this course, students will learn how to set and meet goals and learn strategies to improve the employee-manager relationship as well as communication and interactions.
Public Relations $49
This course will teach students the art of Public Relations. Students will learn how to determine the type of information required, to approach PR strategically, create compelling releases, and manage media relations. Students will learn the different purposes to strategic vs. tactical PR, how to develop strong relationships with reporters and journalists and more. .
Supervising Others $49
This course will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), as well as providing feedback, resolving conflict, and administering discipline.